App for Salesforce
Elegantly enhanced.
cxconnect.ai gives you the flexibility you need to upgrade your existing CX system in a matter of minutes, and take advantage of improved performance and value in a matter of weeks. We elegantly enhance it, not replace it. Effortless integration with our app for Salesforce means a super light lift for IT teams but, as you are updating your existing CX system, it also means seamless change management for commercial teams, and confident compliance for InfoSec. What’s more, because we integrate to your system, we eliminate the need for additional logins and licenses. Save time and money. Kerching.
Flex your CX
Once you’re connected, we have a host of features that lets you elegantly enhance your CX system to suit the changing needs of your brand and your customers, and unlock more value now and into the future. Enrich your experience with ease, anytime your needs change.
Optimize Outcomes
Curate human-AI synergy for transformative results. Automate recurring queries to empower a leaner team to handle complex issues efficiently and, with an intelligent Gen-AI assistant, customers will receive swift, quality support. Enhance team experience with automated syntax adjustments, suggested responses, and predictive replies.
Superhuman Staffing
Not all heroes wear capes. We make it easy for your team to save your service levels and respond just-in-time to unexpected spikes, with 100+ language proficiency. Spend less on hiring, worry less on service levels, and deliver more for your multilingual markets with teams that can instantly adapt to any surge in demand, regardless of their location.
Enhance Experiences
Leverage multilingual sentiment analysis for CX insights, and streamline responses with content classification. Identify trends swiftly and remediate the issues with natural language processing. Scale QA for 100% of your conversations, transforming support into intelligence, with actionable insights for key stakeholders company-wide.
Expand Efficiently
Grow your customer support with less effort. We keep you on the pulse of new customer channels with seamless connection to 12+ messaging options to your existing CX system. We can make it instantly multilingual in 100+ languages, without geo-expansion, including self-service, with real-time knowledge base translation and polyglot bot conversion. Faster, more efficient generative AI automation means more reach, less cost.
More Messaging. Less Mess.
We make it easy for you to grow your messaging support as quickly as your customers switch their socials. Keeping up with change can be overwhelming, but falling behind can cost you business. We take the mess out of messaging, to make it simple for you to stay connected with your customers, regardless of the channel they use. With seamless integration of 12+ messaging channels directly to your existing CX system, you can rest assured your customers are always connected, and you won’t even need complicated IT intervention to do it.
Facebook Messenger
Live Chat
Mobile Apss
LINE
Apple Messages
SMS, MMS, RCS
Viber
KakaoTalk
Multilingual, On-Demand.
We have a remarkable 97% comprehensible rate and, with 56% of consumers saying that getting information in their own language is more important than the price of the product*, that's a number that translates to customer loyalty. (*Harvard)
"56.2% of consumers said that the ability to obtain information in their own language is more important than price.
Harvard Business Review